Welcome! Happy shopping!

Privacy Policy

Our Privacy Policy

 

Your details:

We NEVER share your information with anyone. 

You decide what and how you hear from us. If you do not want to received emails from us just unsubscribe or email info@podarok.co.uk and we will delete all data held.

Your info won’t just hang about – if we don’t need it, we’ll delete it.

At Podarok, we are committed to protecting the privacy and security of our customers and site. We appreciate and respect how important privacy is.

We only use your name and address to send you your lovely items, and your number/email address will be used to update you on your order, and for the latest offers and deals (you can always opt out of this by following the steps above) ​​

Fraud prevention and detection - to prevent and detect fraud against either you or Podarok

Your payment information

This means your card’s security/CVV code, don’t worry, we don’t keep them. When you purchase on our site you are then directed to either Shopify or paypal who perform all your security checks. We don't see the full details they are all encrypted for your security. 

Your payment information is only used to take payments, and to give refunds

To prevent and detect fraud against either you or Podarok 

Your contact history with us

What you’ve said to us — for example, over the phone, on instant chat, or on social media. We use this to train our staff, and to give excellent customer service.​

Purchase history and saved items

We keep your purchase history information incase of refunds and exchanges.  

Information about your phone or laptop, and how you use our website and app

Information you give us when you browse our site or use our app, including your IP address and device type and, if you choose to share it with us, your location data, as well as how you use our website.

​We use this information to give you the best possible shopping experience, by improving our website and set default options for you (such as language and currency)​ We also use this information to prevent and detect fraud against either your or Podarok. 

 Sharing your information

We do not, and will not, sell any of your personal data to any third party – including your name, address, email address or credit card information. 

However, we share your data with the following categories of companies as an essential part of being able to provide our services to you, as set out in this statement:

  • Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies

  • Credit reference agencies, law enforcement and fraud prevention agencies, so we can help tackle fraud

Marketing messages

We sometimes like to share new products/deals with our customers via the information you've provided. If you'd like us to stop sending these to you, please just pop us a message on info@podarok or call 01223 314411

Once you do this, we will remove you from our contact list to ensure that you don’t receive further marketing messages.

Keeping your information

We’ll only hold on to your information for as long as you are a customer. If you no longer wish to be a customer, you can also contact us and request to delete all the information we have on you.

If reasonably necessary or required to meet legal or regulatory requirements, resolve disputes, prevent fraud and abuse, or enforce our Terms & Conditions, we may also keep hold of some of your information as required, even after you have closed your account or it is no longer needed to provide the services to you.

Your rights

You have a lot of rights relating to your personal information:

  • The right to be informed about how your personal information is being used 

  • The right to access the personal information we hold about you

  • The right to request the correction of inaccurate personal information we hold about you.

  • The right to request that we delete your data, or stop processing it or collecting it, in some circumstances

  • The right to stop direct marketing messages, which you can do by contacting us at any time

  • The right to request that we transfer or port elements of your data either to you or another service provider

  • The right to complain to your data protection regulator — in the UK, the Information Commissioner’s Office

 If you want to exercise your rights, or have any questions, please contact us.

 How to contact us

Call on 01223 314411

Email at info@podarok.co.uk