Shiping & Returns
Delivery within the UK
There is now free shipping within the UK on all orders of over £25.00. Just enter the code UK FREE at checkout.
All parcels up to the value of £100 will be sent via Royal Mail:
First class with signature, £6.50 estimated to be 1-3 working days
Second class with a signature, £4.00 estimated to be 3-5 working days.
All purchase above £100 will be sent via special delivery, £8 estimated to be you the next working day.
Pick up at store is free. If you live near the store you can buy online and pick up at your convenience.
Outside of the UK
Orders within Europe will be sent via courier with a tracking option £19 (estimated 3-5 working day delivery)
Worldwide orders will be sent via courier with a tracking option £19 (estimated 5-7 working days)
In some cases; for exceptionally large/heavy orders, orders with a large total amount or larger packages being sent outside of the EU, on rare occasions we may have to recalculate postage and contact you to invoice for the full amount.
You, or the addressee, may be required to pay customs fees and their subsequent charges on receipt of your order anywhere outside of the UK. Please be aware that payment of these duties is your responsibility. There could also be a delay while the item is held in customs. Unfortunately we have no control over this, and cannot supply any details why or for how long your parcel may be delayed.
Please note - All lampshades are collect in store only. Apologies for the inconvenience!
Returns and Refunds
If you decide you'd like a refund for your item, please contact us at firstname.lastname@example.org including your order number to let us know, and return the product to us in original condition to the address below within 14 days of receiving. Please note, we are unable to exchange or refund earrings and pierced jewellery for hygiene reasons. If you would like to exchange your item, please contact us at email@example.com so we can arrange this for you. Unfortunately, we cannot cover the return postage on these items.
Unfortunately, we cannot order refunds on sale items, please contact us to arrange a credit or exchange.
12 Bene't St.
Faulty items - If you receive a product with a manufacturing fault, please contact us at firstname.lastname@example.org or give us a call on 01223 314411 and we can help you resolve this on a case by case basis.
Buying In Store
We hope you enjoy your purchases from Podarok. If not, items purchased can be returned for a full refund for up to 14 days after receipt of the goods, back to the original buyer, the same way payment was initially taken. We ask that returned products be in new and unused condition and any original tags still attached. Where the above conditions have not been met, we will be unfortunately not be able to issue a full refund.
Any questions, please call us on 01223 314411